Empregado dos Centros de Chamadas (M/F)
ID da Oferta
589333115N.º de Vagas
10Condições Requeridas
Habilitações Escolares e Profissionais
Habilitações Mínimas:
12.º ano
Formação Profissional Exigida:
Não Relevante
Idiomas
Idioma
Oralidade
Escrita
Leitura
Certificado
INGLÊS
Muito Bom
Muito Bom
Muito Bom
Não
HOLANDÊS
Muito Bom
Muito Bom
Muito Bom
Não
DINAMARQUÊS
Muito Bom
Muito Bom
Muito Bom
Não
SUECO
Muito Bom
Muito Bom
Muito Bom
Não
Experiência Profissional
Experiência anterior:
Sim
Tempo mínimo de experiência:
6 meses
Outros Requisitos
Normas específicas de higiene e segurança no trabalho:
Não
Observações:
Role and Responsibilities:¿ Identifying and making sense of language
patterns¿ Should be able to identify the patterns & the meaning from composition of words of
assigned language¿ Able to identify similarities and differences between various
intentions uttered on Virtual Assistant¿ Good communication skills, ability to identify the
gaps and suggest improvement plans¿ Deliver excellent performance to achieve and
exceed contractual SLA¿ Ensuring production quality and target KRAs are met¿ Meet
expectations of process and should be able to sense business requirements¿ Flexibility in
working hours basis the business requirement¿ Maintaining confidentiality and adhering to
company/customer policiesApplicant¿s Specifications & Qualification:¿ A
Bachelor¿s degree in any stream, or a related discipline¿ Excellent communication and
Proficiency in Grammar (In EN & Required Language)¿ Problem-solving and logical reasoning
skills¿ Comfortable working in a fast paced, highly collaborative, and dynamic work
environment¿ Ability to handle pressure and a natural go getter
Descrição do Perfil
A EMPRESA PRETENDE 10 TÉCNICOS DE APOIO TIPO ADMINISTRATIVO PARA SUPORTE A
CLIENTE (VALIDAR APOIAR O CLIENTE)2 VAGAS LINGUA HOLANDESA2 VAGAS LINGUAS SUECA2 VAGAS LINGUA
DINAMARQUESA10 VAGAS DE LINGUA PORTUGUESA/BRASILROLE AND RESPONSIBILITIES:- PLAN, DEVELOP AND
FACILITATE INTERNAL TRAINING FOR NEW AND EXISTING PERSONNEL.- PROVIDE SUPPORT TO THE TRAINING
MANAGER IN ESTABLISHING, MEASURING, AND MONITORING KEYTRAINING METRICS.- MONITOR PROGRESS OF
TRAINEES AND COACH FOR IMPROVEMENT. PROVIDE CLEAR AND CONCISEASSESSMENTS OF TRAINEE¿S
PROGRESS AND OVERALL PERFORMANCE DURING TRAINING.- PROVIDE CONSTRUCTIVE COACHING AND FEEDBACK TO
ASSOCIATES.- TRAINING EFFECTIVELY AND EFFICIENTLY.- ENSURE SPEED TO PROFICIENCY OF NEW HIRES AND
ACHIEVEMENT OF ESTABLISHED TARGETS.- DESIGN AND EVALUATE TRAINING AND PERFORMANCE INTERVENTIONS (PRE
AND POST TRAININGASSESSMENT).- IDENTIFY PERFORMANCE GAPS, CAUSES OF PERFORMANCE GAPS AND
PROVIDE SOLUTIONS TO THETRAINING AND PRODUCTION TEAMS.- ACTIVELY MONITOR CALLS BY LISTENING TO
THE AGENTS CALLS (RECORDED / LIVE) AND SHARE REQUIREDFEEDBACK.- MAINTAIN FAMILIARITY WITH
STANDARD OPERATING PROCEDURES AND HAVE A THOROUGH UNDERSTANDINGOF OPERATIONS AND THE QUALITY
ASSURANCE PROCESS.- TO BE UPDATED ON ALL PROCESS RELATED INFORMATION FOR TRAINING PURPOSES AND
AVAILABLE TO TAKECALLS TO KEEP IN TOUCH WITH OPERATIONS.- PUBLISH DAILY / WEEKLY / MONTHLY REPORTS
TO STAKE HOLDERS.- MAINTAIN HISTORICAL DATA FOR THE ASSOCIATES TRAINED.- WORK CLOSELY WITH
QUALITY AND OPERATIONS DEVELOPING STRATEGIES TO IMPROVE AND / OR MAINTAINRESULTS.- FLEXIBILITY
AND AVAILABILITY FOR ANY AD.HOC BUSINESS REQUIREMENT.
Condições Oferecidas
Contrato de Trabalho
Tipo de contrato:
Termo certo
Duração:
6 (meses)
Regime de trabalho:
A tempo completo
Horário Trabalho
Regime Horário:
Diurno
Nº de Horas:
8.0
Formas de Prestação de Trabalho:
Presencial
Remuneração e Subsídios
Remuneração base ilíquida:
1000 EUR/Mês
Subsídio de refeição:
Refeições incluídas
IRCT:
A entidade contratante declara não possuir IRCT.
Outras Regalias
