SENIOR PARTNER MANAGER DIRECT REPORT TO COMMERCIAL HEAD PORTUGAL ROLE OVERVIEW THE SENIOR PARTNER MANAGER IS RESPONSIBLE FOR THE STRATEGIC AND OPERATIONAL MANAGEMENT OF THE PARTNER .PORTFOLIO, OWNING THE PARTNERSHIP END-TO-END, FROM INITIAL ACTIVATION THROUGH CONTINUOUS DEVELOPMENT ACROSS ITS FULL LIFECYCLE. THIS ROLE ACTS AS THE SENIOR, PRIMARY POINT OF CONTACT FOR PARTNERS WITHIN THE ORGANIZATION, ENSURING STRATEGIC ALIGNMENT, EFFECTIVE EXECUTION, AND CONSISTENT VALUE CREATION FOR BOTH THE PARTNER AND THE BANK. KEY RESPONSIBILITIES PARTNER ACTIVATION & LIFECYCLE MANAGEMENT ¿ LEAD THE ACTIVATION OF NEW PARTNERS ACROSS THE ORGANIZATION, ENSURING EFFICIENT ONBOARDING ALIGNED WITH THE BANK¿S STRATEGIC OBJECTIVES. ¿ OWN THE MANAGEMENT AND DEVELOPMENT OF PARTNERS THROUGHOUT THEIR ENTIRE LIFECYCLE, MAINTAINING A CLOSE, CONTINUOUS, AND STRATEGIC RELATIONSHIP. ¿ ACT AS THE MAIN INTERFACE BETWEEN PARTNERS AND INTERNAL TEAMS (COMMERCIAL, MARKETING, OPERATIONS, IT, AMONG OTHERS), ENSURING ALIGNMENT, SEAMLESS COMMUNICATION, AND EFFECTIVE EXECUTION. STRATEGIC OWNERSHIP & PERFORMANCE MANAGEMENT ¿ DEFINE, MONITOR, AND OPTIMIZE THE OVERALL STRATEGY FOR EACH PARTNERSHIP, ENSURING COMPLIANCE WITH AGREED-UPON CONTRACTS, OBJECTIVES, AND KPIS. ¿ SET QUARTERLY AND ANNUAL GOALS WITH PARTNERS, DEVELOP JOINT BUSINESS PLANS, AND CONTINUOUSLY MONITOR PERFORMANCE THROUGHOUT THE YEAR. ¿ ANALYZE PERFORMANCE RESULTS, IDENTIFY RISKS AND GROWTH OPPORTUNITIES, AND PROPOSE CORRECTIVE OR EXPANSION ACTIONS BASED ON DATA AND BUSINESS INSIGHTS. CROSS-FUNCTIONAL LEADERSHIP ¿ COORDINATE AND LEAD CROSS-FUNCTIONAL TEAMS TO SUPPORT PARTNER-RELATED INITIATIVES AND PROJECTS. ¿ INFLUENCE SENIOR STAKEHOLDERS AND ENSURE PARTNERSHIPS REMAIN ALIGNED WITH THE COMPANY¿S STRATEGIC OBJECTIVES. VOICE OF THE CUSTOMER ¿ ACT AS THE VOICE OF PARTNERS¿ END CUSTOMERS BY COLLECTING STRUCTURED FEEDBACK AND TRANSFORMING IT INTO ACTIONABLE INSIGHTS.