SENIOR PARTNER MANAGER DIRECT REPORT TO COMMERCIAL HEAD PORTUGAL ROLE OVERVIEW THE
SENIOR PARTNER MANAGER IS RESPONSIBLE FOR THE STRATEGIC AND OPERATIONAL MANAGEMENT OF THE
PARTNER .PORTFOLIO, OWNING THE PARTNERSHIP END-TO-END, FROM INITIAL ACTIVATION THROUGH
CONTINUOUS DEVELOPMENT ACROSS ITS FULL LIFECYCLE. THIS ROLE ACTS AS THE SENIOR, PRIMARY POINT OF
CONTACT FOR PARTNERS WITHIN THE ORGANIZATION, ENSURING STRATEGIC ALIGNMENT, EFFECTIVE EXECUTION,
AND CONSISTENT VALUE CREATION FOR BOTH THE PARTNER AND THE BANK. KEY RESPONSIBILITIES
PARTNER ACTIVATION & LIFECYCLE MANAGEMENT ¿ LEAD THE ACTIVATION OF NEW PARTNERS
ACROSS THE ORGANIZATION, ENSURING EFFICIENT ONBOARDING ALIGNED WITH THE BANK¿S STRATEGIC
OBJECTIVES. ¿ OWN THE MANAGEMENT AND DEVELOPMENT OF PARTNERS THROUGHOUT THEIR ENTIRE
LIFECYCLE, MAINTAINING A CLOSE, CONTINUOUS, AND STRATEGIC RELATIONSHIP. ¿ ACT AS THE MAIN
INTERFACE BETWEEN PARTNERS AND INTERNAL TEAMS (COMMERCIAL, MARKETING, OPERATIONS, IT, AMONG
OTHERS), ENSURING ALIGNMENT, SEAMLESS COMMUNICATION, AND EFFECTIVE EXECUTION. STRATEGIC OWNERSHIP
& PERFORMANCE MANAGEMENT ¿ DEFINE, MONITOR, AND OPTIMIZE THE OVERALL STRATEGY FOR
EACH PARTNERSHIP, ENSURING COMPLIANCE WITH AGREED-UPON CONTRACTS, OBJECTIVES, AND KPIS.
¿ SET QUARTERLY AND ANNUAL GOALS WITH PARTNERS, DEVELOP JOINT BUSINESS PLANS, AND CONTINUOUSLY
MONITOR PERFORMANCE THROUGHOUT THE YEAR. ¿ ANALYZE PERFORMANCE RESULTS, IDENTIFY RISKS
AND GROWTH OPPORTUNITIES, AND PROPOSE CORRECTIVE OR EXPANSION ACTIONS BASED ON DATA AND
BUSINESS INSIGHTS. CROSS-FUNCTIONAL LEADERSHIP ¿ COORDINATE AND LEAD CROSS-FUNCTIONAL
TEAMS TO SUPPORT PARTNER-RELATED INITIATIVES AND PROJECTS. ¿ INFLUENCE SENIOR
STAKEHOLDERS AND ENSURE PARTNERSHIPS REMAIN ALIGNED WITH THE COMPANY¿S STRATEGIC OBJECTIVES.
VOICE OF THE CUSTOMER ¿ ACT AS THE VOICE OF PARTNERS¿ END CUSTOMERS BY
COLLECTING STRUCTURED FEEDBACK AND TRANSFORMING IT INTO ACTIONABLE INSIGHTS.