As a Subject Matter Expert CSM ServiceNow, you should expect to:Lead and support the
implementation, configuration, and optimization of ServiceNow ITSM modules for national and
international clients.Collaborate with stakeholders to analyze service delivery processes, identify
improvement opportunities, and design scalable solutions.Translate business needs into technical
designs aligned with platform capabilities and best practices.Configure and customize the
platform using workflows, scripts, and rules to meet client requirements.Work with
cross-functional teams, including developers, architects, and process owners, throughout the project
lifecycle.Stay current with ServiceNow updates, ITSM trends, and ITIL practices to improve solution
quality.Contribute to an agile environment, participating in Scrum or Kanban ceremonies and supporting
continuous delivery.Benefit from a dynamic environment that promotes professional growth.YOUR
PROFILEMinimum of 4 years of experience managing and configuring ServiceNow ITSM modules, including
Incident, Problem, Change Management, and Request Fulfillment.Strong understanding of ITIL
practices and their application within ServiceNow.Solid analytical skills to optimize processes
and workflows across ITSM domains.Ability to gather and translate business requirements into
technical specifications.Hands-on experience configuring workflows, business rules, and client
scripts.Experience in process mapping, gap analysis, and continuous improvement of IT operations.Fluent in
Portuguese and English, both verbal and written; other languages are a plus.Structured, organized,
and detail-oriented approach to work.