Job SummaryThe Salesforce Functional Analyst will be responsible for acting as a bridge
between business areas and the technical team, ensuring that the solutions implemented on the
Salesforce platform meet the companys functional and strategic requirements. This professional will
analyze processes, gather requirements, propose improvements, and monitor the implementation of
solutions.Main ResponsibilitiesRequirements Gathering: Understand the needs of business areas and
translate them into functional specifications for Salesforce.Process Analysis: Map current
processes and propose improvements aligned with platform best practices.Documentation: Create and
maintain functional documentation, including flows, use cases, and specifications.Functional
Configuration: Perform basic configurations in Salesforce (objects, fields, layouts, reports,
dashboards).Testing and Validation: Support the definition of test scenarios, execute functional tests, and
validate deliverables.Training and Support: Prepare materials and conduct training sessions for
end users.Governance and Compliance: Ensure that solutions comply with internal policies and
applicable regulations.YOUR PROFILEEducation: Bachelors degree in Information Systems, Engineering,
Business Administration, or related fields.Experience:Previous experience as a functional analyst
or consultant on Salesforce projects.Knowledge of Sales Cloud, Service Cloud, or other
Salesforce clouds.Technical Skills:Basic knowledge of Salesforce configuration (objects, workflows,
reports).Knowledge of documentation tools (Lucidchart, Visio).Social Skills:Good communication and ability
to translate technical requirements into business language.Analytical and solution-oriented
profile.Desirable:Salesforce Administrator or Business Analyst certification.Experience with agile methodologies
(Scrum, Kanban).