Descrição do Perfil

OFERTA SUBMETIDA NO ÂMBITO DO CUMPRIMENTO DE QUOTAS (LEI 4/2019), PARA O RECRUTAMENTO DE PESSOAS COM DEFICIÊNCIA/INCAPACIDADE IGUAL OU SUPERIOR A 60%WHAT YOU'LL DO:PROVIDE TOP-TIER TRAVEL SUPPORT VIA CHAT, CALLS, AND EMAILSMAINTAIN UP-TO-DATE KNOWLEDGE ON SUPPLIERS, DESTINATIONS, AND SYSTEMSQUICKLY ASSESS CUSTOMER NEEDS, URGENCY, AND PREFERENCESACCURATELY HANDLE HOTEL, FLIGHT, CAR, AND RAIL BOOKINGSGUIDE CUSTOMERS IN SELF-SERVICE OPTIONS ON THE NAVAN PLATFORM AND APPRESPOND PROMPTLY, MEETING SLA EXPECTATIONSFOLLOW COMPANY AND CUSTOMER POLICIES, ENSURING GLOBAL COMPLIANCEGIVE FEEDBACK TO STAKEHOLDERS ON GOAL PROGRESS AND KEY PROCESSESPARTICIPATE IN TEAM MEETINGS ON PRODUCTS, SUPPLIERS, AND INDUSTRY UPDATESSTAY CURRENT ON TRAVEL INDUSTRY BEST PRACTICESMAINTAIN ATTENDANCE, COMPLETE ASSIGNED TRAINING, AND MEET PERFORMANCE METRICSWHAT WE'RE LOOKING FOR:EXPERIENCE: 5 YEARS AS A TRAVEL CONSULTANT COVERING AIR, RAIL, AND HOTEL BOOKINGS; 3 YEARS WITH GDS (SABRE, AMADEUS, OR GALILEO), MANDATORYLANGUAGE: FLUENCY IN ENGLISH AND FRENCH, GERMAN, SPANISH OR ITALIAN, MANDATORYCUSTOMER SERVICE: BACKGROUND IN CONTACT CENTER OR CUSTOMER-FACING ROLESTECH SKILLS: COMFORTABLE USING TOOLS LIKE GMAIL, ZENDESK, SLACK, AND SALESFORCEAVAILABILITY: FLEXIBLE TO WORK ROTATING SHIFTS, MONDAY TO SUNDAY, BETWEEN 7 AM AND 11 PMSKILLS: ABILITY TO MULTITASK, RESOLVE URGENT MATTERS QUICKLY, AND WORK INDEPENDENTLY TO TROUBLESHOOT ISSUESATTITUDE: EMPATHETIC, PROFESSIONAL, AND EXCELLENT AT COMMUNICATING VERBALLY AND IN WRITING