Descrição do Perfil

At Dashlane you will:Respond to B2C and B2B customers' questions rapidly and clearly - this entails questions related to the Dashlane app and will also be providing technical support towards account/login/billing-related issuesTake ownership of solving a wide range of customer queries that come through email, chat, and social media with effective probing, and troubleshooting so you can isolate, investigate and resolve the issueComply with and suggest improvements for ticket categorization and issue identification guidelines but also with the Dashlane and quality expected from our standards of serviceReach for productivity and quality KPIs aligned with the team goals by resolving all questions and concernsPlay a big role in sharing relevant feedback with the product team and hence in shaping the Dashlane productHelp update/create content for our internal knowledge base and our help centre, making your job and that of your peers easier in the futureTest and reproduce issues to troubleshoot and help the Dashlane product team identify and fix bugsBe the voice of our customers: raise their concerns or new feature requests/feedback to our product and engineering teamWork closely with the Level 2 and Level 3 support teams to improve overall product knowledge, and to escalate more complex issues that require Senior expertise